Urgent Care Telehealth
Telemedicine appointments let you meet with a doctor from the safety and comfort of your home.
We see patients via telehealth for many illnesses and injuries – see below for the full list.
Telehealth Hours
7 days a week: 8 am to 4 pm.
At this time, Aetna is no longer paying for telehealth visits.
Making a Telehealth Appointment
To be eligible for urgent care telehealth, the patient must be:
- Physically within the state of Maryland at the time of your telemedicine visit
- Able to connect to both video and audio to communicate with an urgent care provider
- At least five years old
When making an appointment, have your driver's license and insurance card available for uploading. Appointments will only be valid when you complete the e-registration process.
Telemedicine Services
Our urgent care doctors can see patients for the following services through telehealth:
- Allergies and minor allergic reactions
- Back and neck pain, sprains and strains
- Cuts, scrapes and abrasions that don't require stitches
- Coughs, colds and flu
- Ear infections
- Eye infections/pink eye
- Headache and migraines
- Insect bites
- Minor burns
- Prescription refills
- Vomiting and diarrhea
If you need a prescription after your visit, it can still be written via telehealth and sent to the pharmacy of your choice. Please note that controlled substances cannot be prescribed on a telemedicine appointment.
When to Visit an Urgent Care Center
The following needs are best met by visiting our urgent care locations:
- When lab tests, X-rays or procedures such as sutures are needed
- If the patient is younger than five years old
- If you are seeking lab testing, including COVID-19 testing
If you are having a severe condition such as chest pain, abdominal pain, or a major injury, please call 911 or go directly to the ER.