TigerConnect
TigerConnect is the communication and on-call scheduling platform for the enterprise.
Getting Started
Mobile App
Step 1: Download the app “TigerConnect” from your App Store (Apple) or Google Play (Android)
Step 2: Install TigerConnect
- iOS – Tap Get, then Install (You may have to enter your Apple ID Password.)
- Android – Tap TigerConnect Secure Messenger App, then Install, then Accept
Step 3: Log in with your UMMS Email username and password or your EPICusername@umm.edu and EPIC Password.
- Example: jxsmith@umm.edu – This is the same as your Doc Halo login. If you have any problems, please call the Helpdesk at 410-328-4357 for assistance.
- Mobile (Android & iOS) – Quick Start Guide
- UMMS Communication Pathways (Group Communication Options in TigerConnect)
- Update your Title in TigerConnect (Mobile App Only)
- Frequently Asked Questions
Desktop/Web App
- Use this Web Browser Link or go to: https://login.tigerconnect.com
- Desktop – Quick Start Guide
- UMMS Communication Pathways (Group Communication Options in TigerConnect)
- Frequently Asked Questions
Training
User Guides
Teams & Roles
Videos
Do's and Don'ts for Secure Texting
Do's
- Stay in contact with your practice
- Communicate quickly with medical staff who request consults
- Send or receive pictures of a patient's condition (wound, rash, EKG, x-ray) to help inform your decision making
- Communicate with the medical staff, nurses pharmacists, and care managers on the floor
Don'ts
- Do not place orders through secure texting
- Do not text non-urgent issues in the middle of the night
- Do not contact the attending out of convenience when someone else should be contacted first (such as a resident or fellow)
- Do not presume who the contact person is prior to checking notes or the call schedule
- Do not push a text through about patient care if the provider states they are "off" within the app
- Do not text for personal reasons because your personal doctor is available on secure texting
- You don’t always need to reply to a message. In clinical situations, it is important to close the loop, letting the sender know you have read their message (e.g., responding to a critical lab value sent by lab or nursing). However, when a message is an “FYI” (for your information), the sender will know you have read it within Tiger Connect.
TigerConnect Features
- Reliable and Secure Texting (encrypted and HITRUST certified)
- Ability to attach photos, videos and file attachments
- Know when a message is sent, delivered and read
- TigerConnect Teams streamline care team collaboration and are made up of Roles, Individuals or both
- Enhanced scheduling integration allowing on-call scheduling and care team collaboration in one platform
- Continuity of care through automated role-assumption and conversation history to ensure seamless shift handoff
- Communication can be tailored with team, broadcast and priority messaging
- Click to call in-application voice communication with phone number masking
- Intuitive smartphone app for both IOS and Android, along with a web portal and desktop application
TigerConnect Roles Handoff (NEW):
- Keep your messages at shift change.
- No longer receive messages from previous shifts in the role you take over.
- If these are features you are interested in for the role(s) that you cover, please discuss with your service or department lead.
Reference Guides for Roles Handoff
- Role Conversations and Private Groups Handed Off to Next Role Owner (Default)
- Only Handoff Private Group Role Conversations
- Role Conversations and Private Groups Remain with Previous Role Owner
Questions?
Contact the Helpdesk
If you need help, please contact the Helpdesk:
- You may call the Helpdesk at 410-328-4357.
- If you would like access to TigerConnect, please use the Helpdesk portal for access requests. (You will need to be on the UMMS network to access this link.)