Reporting Concerns or Complaints
If, at any time during your stay, you have questions or concerns about your rights as a patient, or you wish to file a grievance, please do not hesitate to contact our Guest Services department
- UM UCMC Aberdeen: 443-843-5618
- UM UCMC Bel Air: 443-643-2400
We assure you that you can contact these offices without fear of retaliation.
You may also contact the Office of Health Care Quality:
Maryland Department of Health
Office of Health Care Quality
7120 Samuel Morse Drive, Second Floor
Columbia, MD 21046
410-402-8002 or 1-877-402-8218
Report a Complaint
You may also contact the following organizations that regulate or accredit the hospitals:
- The Joint Commission: 630-792-5800
- Office for Civil Rights: OCRComplaint@hhs.gov
- US Food and Drug Administration: 888-463-6332.
Since 2013, questions regarding race, ethnicity, citizenship and country of birth have been on the list of questions we are required to ask patients according to the Maryland State Health Services Cost Review Commission (HSCRC) regulations. Patients wanting information on why this information is required should contact:
Health Services Cost Review Commission
4160 Patterson Avenue
Baltimore, Maryland 21215
Phone: 410-764-2605
Toll Free: 1-888-287-3229
Fax: 410-358-6217