Kindness Media to Improve Staff Safety and Wellbeing

$125,000 Healthy Work Environment RFP Award

Project Overview

Kindness is contagious! By streaming images of acts of kindness and connection into selected areas, such as waiting rooms, hallways and other areas, emotions will rapidly shift, decreasing irritation, anxiety, sadness and stress while uplifting viewers (including staff), fostering a greater sense of calm, happiness and feeling connected to others. The intervention is based in the neuropsychology of witnessing acts of kindness, empathy, caring and love to reduce negative emotions and increase positive emotions. Witnessing acts of kindness has also been shown to promote positive behaviors. This kindness media will benefit all stakeholders, enhancing psychological and physical safety for staff, patients and visitors. The team anticipates improved team member perception of experiencing joy at work, as well as connection to purpose.

Project Team

• Jennifer Jasmine Arfaa, PhD, CPXP – Executive Sponsor
• Margo Murphy, MBA, PMP – Process Owner
• Jennifer Ball, CPXP, BCPA – Project Team Member
• Stephanie Bentley – Project Team Member
• Nadia Cheevers, BSN, JD, CPHRM – Project Team Member
• Kerry Sobol, MBA, RN – Project Team Member
• Kara Stevens, MS, RN, CMSRN – Project Team Member
• Jady Yao, MSHSA, CPXP – Project Team Member